Responsible Gaming at 991cw

Our Commitment to Safer Play

991cw is built for entertainment. Every feature on the platform — from deposits to game selection — is designed with the understanding that gambling should be a leisure activity, not a way to earn income or escape problems. We take responsible gaming seriously because we believe players who feel in control stay engaged longer and enjoy the experience more.

This page covers your rights as a player on 991cw, the tools you can activate on your account, and where to find help if you feel your gambling is getting out of hand. If you have a concern right now, skip to the Get Help section below.

Age Restriction Policy

You must be at least 18 years old to register and play on 991cw. We verify age during the KYC process, which is required before your first withdrawal. Acceptable documents include a National ID Card (NID), Passport, or Driving Licence. If we have any reason to suspect an account holder is under 18, we will freeze the account and conduct a review immediately.

Deposits made on underage accounts are returned, minus any bonuses that were claimed. If you are a parent or guardian, the Protecting Minors section explains steps you can take to prevent children from accessing the site.

Warning Signs of Problem Gambling

Problem gambling does not always look dramatic. It often starts gradually. These are the behaviours that research consistently links to harmful gambling habits:

• Spending more than you planned on a regular basis, even when you intended to stop.
• Chasing losses — depositing again shortly after a losing session to "win it back".
• Lying to family members about how much time or money you spend on gambling.
• Gambling with money meant for rent, groceries, bKash recharges, or other essential expenses.
• Feeling restless, anxious, or irritable when you try to cut back or stop.
• Turning to gambling as a way to relieve stress, boredom, or sadness rather than for fun.
• Neglecting work, studies, or family responsibilities because of time spent gambling.
• Borrowing money or selling items to fund gambling sessions.

Recognising one or two of these signs does not mean you have a serious problem, but it is a prompt to use the control tools below or to speak with someone.

Quick Self-Assessment

Answer these four questions honestly. If you answer "yes" to two or more, we recommend setting a deposit limit or requesting a cooling-off period on your account.

Limit & Control Tools

991cw gives every player the ability to set boundaries on their own account. All limits take effect within 24 hours of the request being confirmed by our team. Increasing a limit takes 7 days to process — this cooling-off period is intentional.

To activate any of these tools, start a conversation with our support team through the 24/7 live chat. We do not require a reason — the request is processed without questions.

How Self-Exclusion Works

Self-exclusion is a formal request to close your 991cw account for a set period. It is the strongest tool available and is intended for players who feel they cannot control their gambling through softer limits alone.

1. Contact support via live chat and state that you want to self-exclude. You do not need to explain why.
2. Choose a duration: 3 months, 6 months, 12 months, or permanently. All options are equally valid — there is no pressure to choose the shortest period.
3. Confirm your identity. Support will verify your account to ensure the request is applied to the correct profile.
4. Receive confirmation by message within 2 hours. Your account will be locked, bonuses forfeited, and deposit methods disabled.
5. Withdraw your balance before the exclusion is applied, or request that the remaining balance be returned to your registered bKash or Nagad number.

During a self-exclusion period, 991cw will not send you promotional messages. Any new account opened with the same NID or payment details during the exclusion period will be closed immediately. Reversing a self-exclusion request before the period ends is not possible — this is by design.

Protecting Minors

If you share a device with children or teenagers, take these steps to prevent access to 991cw and other gambling sites.

• Use a device PIN or fingerprint lock that your children do not have access to.
• Log out of your 991cw account fully after each session rather than leaving it open in a browser tab.
• Use free parental control software such as Net Nanny, Qustodio, or the built-in screen time features on Android 8.0 and above.
• Keep your bKash or Nagad app PIN separate from other passwords your children might know.
• If you suspect a minor has accessed your account, contact 991cw support immediately so the account can be reviewed and secured.

Report any suspected underage account to our support team. We treat these reports seriously and act on them the same day.

External Support Organisations

991cw support can help you apply account limits, but we are not counsellors. If you need to talk to someone outside the platform, these organisations provide free, confidential help:

These are independent organisations. 991cw has no commercial relationship with them — we list them because they provide genuine help.

Get Help from 991cw Support

Our support team is available around the clock. If you want to set a limit, take a break, or ask questions about any of the tools on this page, start a live chat session now. You can also ask support to flag your account for a welfare check if you are concerned but not yet ready to self-exclude.

If you are ready to play and feel confident in your limits, you can return to the 991cw home page or create a new account at any time.