991cw Withdrawal & KYC Guide

By the end of this guide you will know exactly how to request a 991cw withdraw, what KYC documents to prepare, how long the review takes, and what to do if something goes wrong — so your winnings reach your bKash or Nagad wallet without surprises.

Withdrawal Limits & Timing

991cw processes withdrawals fast — typically within 45 minutes. The table below covers every figure you need before you place your first request. Keep these numbers handy; a request below the minimum or above the daily cap will be declined automatically.

Parameter Amount / Duration Notes
Minimum withdrawal ৳1,200 Per single transaction
Maximum daily withdrawal ৳1,40,000 Member tier — higher tiers unlock more
Standard processing time 45 minutes After KYC is approved
First-ever withdrawal Up to 1 hour Extra KYC review on first request
Minimum deposit (reference) ৳200 Deposit ≥ min before wagering
VIP players withdraw more each day. Elite members can withdraw up to ৳4,40,000 per day and Master members up to ৳7,70,000. See the Bonus & VIP page to check your tier's exact limit.

How to Submit a Withdrawal Request

The process takes under three minutes once your KYC is done. Follow these steps in order — skipping any one of them is the most common reason requests stall.

  1. 01
    Log in to your account

    Go to 991cw Login and enter your registered mobile number and password. Use the app for faster access on mobile.

  2. 02
    Open the Cashier

    Tap the wallet icon or navigate to Cashier → Withdraw from the main menu. You will see your available balance here.

  3. 03
    Choose a payment method

    Select bKash, Nagad, Rocket, Upay, or Bank Transfer. Enter the wallet number or bank account that belongs to you — third-party accounts are rejected.

  4. 04
    Enter the amount and confirm

    Type the amount (minimum ৳1,200). Review the summary screen carefully, then tap Confirm Withdrawal. You will receive an SMS notification once it is processed.

Supported Payment Methods

All five methods below support both deposits and withdrawals. Deposit speeds are as fast as 4 minutes; withdrawal processing averages 45 minutes. All transactions are in BDT.

  • bKash Deposit
    4 min     Withdrawal
    45 min     Min Deposit
    ৳200
  • Nagad Deposit
    4 min     Withdrawal
    45 min     Min Deposit
    ৳200
  • Rocket Deposit
    4 min     Withdrawal
    45 min     Min Deposit
    ৳200
  • Upay Deposit
    4 min     Withdrawal
    45 min     Min Deposit
    ৳200
  • Bank Transfer Deposit
    4 min     Withdrawal
    45 min     Min Deposit
    ৳200

KYC Verification: Why It Matters

A person reviewing identity documents on a smartphone before completing a 991cw withdrawal request

Know Your Customer (KYC) verification is a one-time process you complete before your first ever withdrawal at 991cw. It confirms that the account belongs to a real person aged 18 or over and that the wallet you withdraw to is genuinely yours. Once your KYC is approved it stays active — you will never need to do it again.

991cw reviews submitted documents within 2 hours. Your data is stored securely and never shared with third parties for marketing purposes. Only compliance and finance teams can access it, and only when legally required.

When to complete KYC: Submit your documents any time after registration — you do not have to wait until you want to withdraw. Getting it done early means zero waiting when you are ready to cash out.

Documents You Need for KYC

991cw accepts any one of the three government-issued IDs listed below. You will upload a photo of the front and back. Make sure the image is clear, well-lit, and shows all four corners of the document.

  • National ID Card (NID)
    Most common choice for Bangladesh residents. Both sides required. The name on the NID must exactly match the name on your 991cw account.
  • Passport
    Upload the data page (the page with your photo and personal details). Expired passports are not accepted.
  • Driving Licence
    Front and back of a valid Bangladesh driving licence. The licence must still be within its validity period at the time of submission.

Photo requirements

  • File format: JPG, PNG, or PDF — maximum 10 MB per file.
  • Resolution: at least 600 × 400 pixels; the text on the document must be readable when zoomed in.
  • No glare, blurring, or fingers covering part of the document.
  • No black-and-white photocopies — the original colour document only.
  • No editing, cropping, or digital alteration of any kind.

Upload Your KYC Documents

The upload flow inside your 991cw account is straightforward. You will find the KYC section under My Account → Verification.

  1. 01
    Go to Verification in your account

    Log in, tap your avatar or profile icon, then select Verification. You will see the current verification status and an upload button.

  2. 02
    Photograph or scan your document

    Take a clear photo in good lighting. Lay the document flat on a dark surface so all corners are visible and there is no glare from the camera flash.

  3. 03
    Upload front and back

    Select the document type (NID, Passport, or Driving Licence). Upload the front image, then the back (not needed for passport). Confirm the preview looks sharp, then submit.

  4. 04
    Wait up to 2 hours for approval

    991cw's compliance team reviews every document manually. You will get an email and app notification once your verification status changes to Approved.

Using the mobile app? The 991cw App lets you upload directly from your phone's camera roll, which makes the whole process faster than the browser version on a small screen.

Why Withdrawals Get Rejected — and What to Do

A declined withdrawal is frustrating, but every reason below has a clear fix. Check the error message in your account first; it will usually point to the specific issue.

  • Amount below minimum (৳1,200) Increase your withdrawal amount to at least ৳1,200.
  • Daily limit already reached (৳1,40,000 for Member tier) Wait until midnight (UTC+06) resets the daily counter, or upgrade your VIP tier for a higher cap.
  • KYC not approved yet Complete the verification steps above. Review takes up to 2 hours after you submit all documents.
  • Wagering requirement not met Bonus funds require 11× turnover before withdrawal. Check your active bonus progress in the Cashier section.
  • Wallet number belongs to a third party You can only withdraw to a wallet or bank account registered in your own name. Update your payment details in Account Settings.
  • Blurry or incomplete KYC document Re-upload a sharper, well-lit photo. See the photo requirements in the KYC section above.

Your First Withdrawal: What to Expect

The first time you request a 991cw withdraw, the finance team runs an extra manual check on top of the standard 45-minute processing time. In total, allow up to 1 hour for the funds to arrive. After that, every subsequent withdrawal follows the standard 45-minute window.

Here is a quick checklist to make your first withdrawal smooth:

  • KYC documents submitted and status shows Approved
  • Withdrawal amount is at least ৳1,200
  • Bonus wagering requirement (11×) is fully completed if you claimed a bonus
  • Your bKash / Nagad / bank account is registered in your own name
  • Total does not exceed the ৳1,40,000 daily cap (Member tier)

Common Questions About 991cw Withdrawals

01 Can I withdraw without completing KYC?
No. 991cw requires KYC approval before processing any withdrawal. This is a one-time requirement. Once approved, your account stays verified permanently and future withdrawals go through the standard 45-minute process.
02 How long does the KYC review take?
The compliance team reviews documents within 2 hours of submission during normal business hours. You will receive a notification once the review is complete. Submitting clear, well-lit photos of your document helps avoid a resubmission request.
03 What is the minimum withdrawal amount at 991cw?
The minimum single withdrawal is ৳1,200. Requests below this amount will be declined automatically. There is no processing fee charged by 991cw, though your mobile wallet provider may apply its own transfer fee.
04 My withdrawal has been pending for over an hour — what should I do?
First, check whether your KYC status is Approved and that the wagering requirement on any active bonus is complete. If both are fine and the request is still pending after 60 minutes, contact 991cw's 24/7 live chat support with your transaction ID. They can investigate and resolve it on the spot.
05 Can I withdraw to a different bKash number than the one I deposited from?
You can update your withdrawal wallet number in Account Settings, but the new number must still be registered in your own name. Withdrawals to accounts belonging to another person are blocked as a security measure.
06 Does the wagering requirement apply to all bonuses?
Yes. All bonuses at 991cw carry an 11× wagering requirement on the bonus amount. For example, if you claim a ৳1,000 bonus, you must wager ৳11,000 in total before the bonus balance converts to withdrawable cash. Your progress is shown in real time under Cashier → Bonuses.
07 Is my document data stored safely after KYC?
991cw stores KYC documents on encrypted servers. Access is restricted to compliance and finance staff, and only when required for a specific review or legal obligation. Your data is never sold or shared with advertisers or third-party marketing services.
08 How do higher VIP tiers affect my daily withdrawal limit?
Star tier members can withdraw up to ৳2,50,000 per day. Elite tier raises this to ৳4,40,000 and Master tier to ৳7,70,000. Reaching higher tiers also unlocks a personal account manager who can assist with time-sensitive withdrawal requests. Full tier details are on the Bonus & VIP page.

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Open an account now — deposits from ৳200 via bKash or Nagad, and withdrawals processed in 45 minutes.

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