991cw: Privacy Policy
Last updated: November 2026This Privacy Policy explains how 991cw collects, uses and protects the personal information you share when you use the 991cw platform. It applies to all visitors and registered players from Bangladesh and other supported regions. Please read it carefully before creating an account.
Who Operates This Service
991cw is an online gaming platform. When you register at 991cw, open the 991cw App, or browse this website, the company operating the platform acts as the data controller responsible for your personal information. Any questions about this policy can be directed to our support team via 24/7 Live Chat.
Data We Collect From You
We collect only the information needed to run your account, process payments, and meet legal obligations. The table below summarises the main categories.
| Category | Examples | Collected When |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | Account registration or KYC verification |
| Contact | Mobile number, email address | Registration or customer support |
| Financial | bKash/Nagad/Rocket account number, transaction IDs, deposit and withdrawal amounts | Making a deposit or requesting a withdrawal |
| Device & Usage | IP address, device type, browser version, pages visited, session duration | Automatically, while you use the site or app |
| Gameplay | Bet amounts, game choices, win/loss records | While you play any 991cw game |
| Communications | Chat transcripts, support tickets | When you contact our support team |
We do not collect sensitive categories of data such as racial origin, health records or political opinions.
Why We Process Your Information
Running Your Account
We need your identity and contact details to create your 991cw account, verify your age (players must be 18 or older), process deposits as low as ৳200 via bKash or Nagad, and pay out withdrawals within 45 minutes. Without this data we cannot provide the service.
Preventing Fraud and Meeting Legal Requirements
Financial regulations require us to carry out Know Your Customer (KYC) checks before your first withdrawal. We may cross-check your National ID Card, Passport or Driving Licence against the details you provided at registration. This keeps your account safe and prevents money laundering.
Improving Platform Performance
Device and usage data helps us fix technical issues, speed up the 991cw App (version 3.4.6, available free for Android 8.0+), and improve page layouts based on how players actually navigate the site.
Responsible Gaming Monitoring
Gameplay records allow us to identify patterns that may indicate problem gambling. We use this data to send responsible gaming reminders and, where necessary, to apply deposit or session limits at a player's request.
Marketing (Optional)
If you opt in, we may send you information about 991cw bonuses, promotions and new game launches. You can withdraw consent at any time by updating your notification settings or contacting Live Chat.
Cookies and Tracking Technologies
991cw uses cookies and similar technologies to keep you logged in, remember your preferences, and measure site traffic. The main types are:
- Essential cookies – required for login sessions and security. You cannot opt out of these.
- Analytics cookies – track page views and session behaviour to help us improve the platform.
- Preference cookies – store settings such as language or display choices.
- Marketing cookies – used only if you have consented to receiving promotional communications.
You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from logging into your account.
When We Share Information With Others
991cw does not sell your personal data. We share it only where necessary:
- Payment processors – bKash, Nagad, Rocket, Upay and Bank Transfer partners receive only the transaction data needed to complete a payment.
- Game providers – providers such as Evolution, PG Soft, Ezugi, Sexy Gaming and CQ9 receive a session token so you can play their games. They do not receive your financial or identity documents.
- Fraud and compliance services – third-party tools that help us detect suspicious activity and comply with anti-money-laundering rules.
- Legal authorities – we will disclose data if required by a valid court order or regulatory investigation.
All third parties we work with are bound by data-processing agreements that limit how they can use your information.
How Long We Keep Your Records
We keep your account data for as long as your account is active. After account closure, identity and financial records are retained for a minimum of five years to satisfy anti-money-laundering regulations. Device and usage logs are deleted after 24 months. Support chat transcripts are kept for 12 months from the date of the conversation.
Rights You Have Over Your Data
Depending on applicable law, you may have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or outdated information on your account.
- Ask us to delete data that is no longer necessary, subject to legal retention obligations.
- Restrict processing while a dispute is being resolved.
- Withdraw marketing consent at any time, without affecting your right to continue playing.
- Receive your data in a portable format so you can transfer it to another service.
To exercise any of these rights, contact our support team via 24/7 Live Chat. We aim to respond within 30 days.
Security Measures We Apply
991cw uses industry-standard SSL/TLS encryption on all pages. Financial transactions are processed over secure payment gateways. Access to player data inside our systems is restricted to authorised staff only, and all access is logged. We conduct regular security reviews of our infrastructure.
No system is completely immune to breaches. If we become aware of a breach affecting your data, we will notify you as quickly as possible and outline the steps we are taking to address it.
Players Under 18
991cw is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor has registered, we will close the account immediately and delete all associated data. If you believe a minor has accessed our platform, please contact support via Live Chat right away.
When This Policy Changes
We may update this Privacy Policy from time to time to reflect changes in law, technology or how we operate. When we make material changes, we will display a notice on the 991cw website and update the "Last updated" date at the top of this page. Continuing to use the platform after the effective date means you accept the revised policy.
Contact Our Data Team
If you have a question about this policy, want to exercise your data rights, or need to report a concern, reach us through 24/7 Live Chat available on the 991cw website. We do not publish an email address for contact; all data-related requests are handled through our secure support system to protect your identity.
For general account queries — deposits, withdrawals, bonuses — visit our FAQ page first; most common questions are answered there.
Ready to play? Open your 991cw account today and deposit from ৳200 via bKash or Nagad.
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