By creating an account or placing a bet on 991cw, you confirm that you have read and accepted every clause in these Terms & Conditions. If anything is unclear, contact our live-chat support before you continue. These terms exist to protect both you and the platform.
Eligibility & Account Setup
You must be at least 18 years old to register on 991cw. By submitting your registration form you declare that you meet this age requirement and that online betting is not prohibited under the laws of your jurisdiction.
During registration you must provide your real name, date of birth, a working mobile number, and a valid email address. 991cw may ask you to verify any of these details at any time. Providing false information will result in account suspension and forfeiture of any pending balance.
Residents of certain countries where online gambling is explicitly prohibited by law are not permitted to register. It is your responsibility to check local rules before opening an account.
One Account Policy
Each player may hold only one active account. If 991cw detects multiple accounts tied to the same person — by device fingerprint, payment details, IP address, or household — all duplicate accounts will be closed. Bonuses claimed through duplicate accounts will be cancelled and balances may be voided.
If you accidentally register twice, contact live chat immediately. We will merge or close the duplicate with no penalty, provided no bonus abuse has occurred.
Deposits & Minimum Amounts
The minimum deposit is ৳200. Deposits can be made via bKash, Nagad, Rocket, Upay, or Bank Transfer. Funds typically arrive within 4 minutes of a confirmed transfer.
Accepted payment methods
- bKash – most popular; instant confirmation
- Nagad – instant confirmation
- Rocket – instant confirmation
- Upay – instant confirmation
- Bank Transfer – may take up to one business hour
991cw does not charge a deposit fee. Any fee applied by your mobile-banking provider is outside our control. Do not deposit via third-party agents; only use the account numbers or QR codes displayed inside your 991cw account portal.
Withdrawals & Processing
The minimum withdrawal is ৳1,200. The maximum you can withdraw in a single day is ৳140,000 (this limit increases at higher VIP tiers). Funds are typically released within 45 minutes of approval.
KYC requirement
You must complete identity verification before your first withdrawal is processed. 991cw accepts the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
KYC review takes up to 2 hours. Once verified, your status carries forward — you will not be asked to submit documents again unless your details change. Withdrawal requests submitted before KYC approval will queue until verification is complete.
Payment-method matching
Withdrawals must go to the same payment method used for your most recent deposit, unless you request a change through live chat and confirm ownership of the new account. This rule prevents money-laundering and protects your funds.
Bonus Terms & Wagering
991cw offers a first-deposit welcome bonus of 220%, capped at ৳11,500. A 26% reload bonus is available on subsequent deposits. Daily cashback of 1.8% is credited automatically on net losses. Referring a friend earns you ৳600 once that friend makes their first qualifying deposit.
Wagering requirement
All bonuses carry a wagering requirement of 11× the bonus amount before you can withdraw any winnings derived from that bonus. For example: if you receive a ৳1,000 bonus, you must wager ৳11,000 on eligible games before withdrawal.
Game contribution
Not all games contribute equally to wagering. Live casino games and slots generally contribute 100%. Check the specific bonus description in your account for per-game contribution rates.
Bonus validity
Each bonus is valid for 7 days from the date of issue. Unused bonus funds and unfinished wagering expire automatically after this window. Bonuses cannot be transferred between accounts or converted to cash outside the wagering process.
Abuse prevention
Placing low-risk or hedged bets specifically to clear wagering requirements — such as simultaneously betting both sides of an outcome — is considered bonus abuse. 991cw reserves the right to cancel bonuses and related winnings if abuse is detected.
Game Rules & Fair Play
All games on 991cw are supplied by licensed providers: Evolution, Ezugi, PG Soft, Sexy Gaming, and CQ9. Each title uses certified random number generation (RNG) or live studio feeds. Published RTP figures are audited averages over millions of rounds — individual sessions will vary.
In the event of a disconnection mid-round, the game will resume from its last confirmed state when you reconnect. If the round cannot be recovered, your stake will be refunded to your account balance within 24 hours.
Results displayed in your transaction history are final once confirmed by the game server. Disputes based solely on memory or screenshots are not accepted. Contact live chat and we will retrieve the full server log for any game round.
Prohibited Conduct
The following actions will lead to immediate account suspension and possible forfeiture of balance:
- Using bots, scripts, or automated software to place bets
- Exploiting software bugs or display errors for financial gain
- Coordinating with other players to guarantee outcomes (collusion)
- Attempting to launder money through deposits and withdrawals
- Using someone else's payment account to fund your 991cw wallet
- Creating multiple accounts to claim bonuses more than once
- Threatening or abusing support staff
If you discover a bug or pricing error, report it to live chat. Players who report genuine errors in good faith will not be penalised.
Account Suspension & Closure
991cw may suspend or close an account at any time if there is evidence of rule violations, suspected fraud, or failure to complete KYC within a reasonable period. You will be notified through your registered contact details where possible.
You may also request voluntary closure of your own account through live chat. Any real-money balance (excluding uncleared bonus funds) will be returned to your verified withdrawal method after standard processing times.
Accounts that have been inactive for 12 consecutive months may be flagged as dormant. We will attempt to contact you before taking any action. Dormant accounts are not charged maintenance fees.
Liability
991cw is not liable for losses caused by factors outside our reasonable control — including internet outages, mobile-network congestion, or failures on the part of third-party payment processors. We are not responsible for taxes you may owe on winnings in your jurisdiction.
Our total liability in any dispute is limited to the amount you deposited in the transaction directly related to that dispute. We do not accept liability for indirect or consequential losses.
Responsible Gaming Commitments
991cw takes problem gambling seriously. Every player can request a deposit limit, session time reminder, or self-exclusion period through live chat or the account settings panel.
- Deposit limits — set a daily, weekly, or monthly cap
- Cool-off period — take a break of 24 hours to 6 weeks
- Self-exclusion — close your account for a minimum of 6 months
Once a self-exclusion is active, it cannot be reversed early. We will not send promotional messages to self-excluded players. If you think gambling is affecting your finances or relationships, please seek support from a qualified counselling service. All 991cw players must be 18 or over.
Updates to These Terms
991cw may update these Terms & Conditions when regulations change or new products are introduced. When material changes are made, we will post a notice on the site and update the "Last updated" date at the top of this page.
Continued use of your account after the notice period constitutes acceptance of the revised terms. If you disagree with any change, you may request account closure before the new terms take effect.
Contact & Disputes
For questions about these terms, payment issues, or any dispute, contact our support team via 24/7 Live Chat inside the 991cw platform. We aim to resolve all disputes within 48 hours of a formal complaint being logged.
If a dispute cannot be resolved through live chat, you may escalate it in writing to our complaints team. Details are available through the live-chat system once your first-level complaint has been lodged. We follow a structured two-stage internal process before any external escalation becomes necessary.
These Terms & Conditions are written in English. In case of any conflict between translations, the English version takes precedence.